Our privacy policy sets out how we handle users' personal information registered with Sawa CRM. Sawa CRM provides a commercial agreement between us (Sawa CRM company) and you (the user).
By accessing Sawa CRM, you consent to the array and use of the information you provide in the manner described in this policy.
We gather Personal Information from Sawa CRM users. We typically gather the following types of data:
Whenever you give us personal information, we keep a record of it. You won't be able to access and use Sawa CRM if you choose not to provide Personal Information when asked to do so during the registration process. This is done during the following:
We will use your Personal Information for us to:
We will use reasonable precautions, such as firewalls, password access, and secure servers, to guard against loss, misuse, unauthorised disclosure, or destruction of your information. If you request access to your information, we may also require you to prove your identity.
We might have to grant access to your information to our licensed employees and contractors to fulfil our legal obligations under the Act and maintain smooth operations. Our contracts and company policies require the employees and contractors to uphold the confidentiality of your information. If you have any suspicions about the misuse, loss, or unauthorised access to your information, kindly let us know immediately.
We will make the information we collect from you available to third parties where it is reasonably necessary to enable us to make Sawa CRM available to you when we are required to do so by law or when you permit us to do so, including when you make payments using Sawa CRM following our Terms of Use.
By using Sawa CRM, you consent to us disclosing your Personal Information to an overseas recipient (also known as an "Overseas Recipient") who may transfer and store your Personal Information outside of Australia by this policy.
The APPs do not apply to Overseas Recipients, and even though we will make reasonable efforts to prevent them from violating them, subclause 8.1 of the APPs does not apply when we disclose your personal information to one of them. Please be aware that this protection is less stringent than what would be offered if you decided against such disclosure.
Logging into your Sawa CRM account will allow access to some of the data we have on file. Additionally, you have the right to ask to see any other information we may have about you and to ask that any inaccuracies be fixed. Please email support@sawacrm.com.au to inform us of any access or correction requests.
We may need to change this policy from time to time to ensure it stays up to date with the latest legal requirements and any changes to our management of privacy. When we do amend the policy, the changes will be effective straight away.
If there are any changes to this policy, we'll do everything in our power to let you know. We advise you to periodically check this policy to see if any changes have been made.
If you continue using Sawa CRM after the changes are made, you will agree to the changes.
You can contact us about the information we hold about you (including correcting any information), ask a question about our privacy policy, or make a complaint about a breach by us of the Act. We will treat your queries and complaints confidentially.
Our representative will contact you within a reasonable time after receipt of your query or complaint to discuss your concerns and outline options regarding how they may be resolved.
We will ensure that your query or complaint is resolved promptly and appropriately.
You may contact us by:
The terms and conditions - T & C that apply to the all-inclusive NDIS Customer relationship management (CRM) service offered by Sawa CRM are posted on our website, sawacrm.com.au
The terms (we, us, and our) are referred to the Sawa CRM, and (you and you're) are referred to by the users whenever mentioned in the text below.
Before registering and using the Sawa CRM, you must comply with these terms and conditions. To use Sawa CRM, you must complete the registration process with some basic information and tick a check box with these terms to click “Agree.”
You must thoroughly read and comprehend them. Please click "Don't Agree" to leave if you don't agree to abide by these terms and conditions; however, if you do, Sawa CRM won't work for you.
Once you have complied, you acknowledge that nothing in these terms of use will be interpreted as creating a partnership, joint venture, employment relationship, or agency between you and us or between you and any other user. We cannot bind each other in any way.
We are responsible for ensuring that the Sawa CRM is suitable for the purposes it is made available to you and for providing our services with reasonable skill and care. As our most promising ability, we ensure the Sawa CRM is available at all times but are not responsible if you cannot access it due to remedial maintenance or circumstances beyond our control.
We own or are the licensee of all the content available on Sawa CRM. This includes:
If you believe that anything on Sawa CRM disregards these terms of use or the rights of any person, please notify us by emailing support@sawacrm.com.au or contacting us.
By signing up to our CRM and agreeing to these Terms of Use and our Privacy Policy, you will be considered a registered user of Sawa CRM in your personal details; we need your basic information to process your account to the optimum, including:
We, our connected contractors, can access this information in several ways when needed without breaching your privacy. We respect your privacy and take appropriate precautions to protect it. Our Privacy Policy will further describe how and why we access and deal with your personal information.
Sawa CRM will take reasonable measures to maintain the safety of your data, but confidentiality and privacy can’t be promised. While using Sawa CRM, you may also become aware of confidential details about another user or us. Still, it is forbidden to disclose confidential information made available to you through Sawa CRM.
For your convenience and understanding, links to other platforms and websites may be found on our platform. There is nothing on those websites that we are in charge of or accountable for.
Any link to a different website does not imply our support for, sponsorship of, or endorsement of the owner of that website or the data and/or goods they offer.
We reserve the right to keep an eye on how you use Sawa CRM to make sure the CRM is working as intended and that you are following these terms and conditions to the letter.
You can continue to use the platform until the right to use is terminated by us. The termination takes place if the commercial arrangements between you and us end. We also reserve the right to suspend or terminate your access rights if, at any time, you breach these terms and conditions. You may terminate your registration with Sawa CRM by closing your account.
Your use of the information on Sawa CRM is at your own risk, and you now release us from any liability resulting from or related to such use. We accept no responsibility for any damages you may suffer from using the Sawa CRM incorrectly, abusively, or for any other reason. To the fullest extent permitted by Australian law, the total fees paid by you or the Company for use during the 12 months before the liability's occurrence shall constitute the full extent of our liability for any breach of any guarantee, condition, or warranty.
We won't be held responsible for anything you spend money on, including:
We do not exclude, restrict, or modify any non-excludable warranties, guarantees, or other rights that may exist in some jurisdictions from these. We are only responsible for the express promises made in these terms, with the exception. Unless specifically stated otherwise, our liability for breach of a non-excludable consumer guarantee is limited, at our option, to replacing the relevant good or service or paying the associated costs.
These terms are subject to change at any time and without prior notice. You should track whether changes have been made to this policy by referring to the publication date at the end of this page.
It will be assumed that you agree to abide by the terms and conditions as changed if you continue to use Sawa CRM after any modification to these terms of use. If the terms and conditions change and you no longer agree with them, you may close your account.
If you wish to make any comments (good or bad) about Sawa CRM or your experience as a user of Sawa CRM, please do so by emailing support@sawacrm.com.au.
Australian law governs these terms, and the sole and exclusive venue for any disputes relating to them shall be the courts of Australia.
If any portion of the mentioned terms and conditions violates the law, that part only needs to be changed, interpreted, limited, or otherwise modified to the extent necessary to do so. The invalid clause, if any, shall be deleted from these terms and conditions, and the remaining clauses shall remain in full force and effect. in full force and effect.